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Frequently Questions
How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
What information should I input when ordering?
our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number
What payment methods can I use?
You can use Paypal credit cards.
If you are a customer with established customer relationship with GrandGlobal. you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact support@grandglobal.com and notify us.
What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
How to contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), please contact us via the message box at the right side, or send us support@grandglobal.com.
Can I return a product?
If you want to return a product, please contact support@grandglobal.com
Legal Disclaimer
Statements on our shop have not been evaluated by the Food and Drug Administration. Our products is not intended to diagnose, treat, cure, or prevent any diseases.
Statements regarding dietary supplements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
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